Questions and answers related to Covid19

6 results
Yes, here is our offer : 

Serenity offer :
Refund until 8 days before your arrival.

The reasons covered by this guarantee are:

  • Confinement/travel restrictions/month-long or fortnight-long quarantine imposed in your town or country of origin or in the Les Menuires resort
  • If the resort is closed for health reasons


  • Any requests for reimbursement where the grounds were known at the time of booking (confinement, closed borders, quarantine already in force in the country of origin, etc.) will be refused
  • closure of the ski lifts
Cancelation must be confirmed by email to our services latest 8 days before your arrival.


From December 4th, any person aged 12 or more has to provide the result of a negative PCR or antigen test carried out less than 24 or 48 hours prior to departure, in order to enter France. For more information, visit the website for the French government

Health Pass for members of the EU

The digital Anti-Covid certificate issued by the EU is recognised across the whole of Europe, but each country is responsible for its own rules for entering the country, as they have not been standardised across Europe.

We therefore recommend you check the rules for entering your country of destination (there and back) with the appropriate authorities, before travelling.

To find out more: the website for the French government

Health Pass for people from outside the EU

Saint-Martin and Les Menuires Pharmacies offer a service to transform your foreign vaccination certification into a valid QR code for France.

To find out more: How can I get my Health Pass for vaccinations carried out outside the European Union?

update date : 17/12/2021
In the whole department of Savoie, the wearing of a mask is compulsory for any person aged 11 years or more in the following cases

- when accessing gatherings, meetings or activities organised on the public highway or in places open to the public creating a concentration of more than 10 people;

- in markets, flea markets, unpacking sales or similar activities;

- in queues that may form around stadiums, theatres and projection rooms, sports facilities and marquees/tents, amusement arcades, museums and railway stations, shops and cultural facilities.

It is also compulsory to wear a mask in lift queues, in cable cars and also in bars, restaurants, cinemas, museums, etc. The resort applies the national rule. 

Update date: 19/11/2021
The health pass AND face masks are compulsory when using the ski lifts, and while you are waiting in the queues. Specialised staff may be present to check, and you will be issued with a warning if the rules are not respected.

This will be checked at the departure for the ski lifts and when you purchase your ski passes from the desks. 

Masks must be worn everywhere throughout the resort.

From 15/01, following the French Prime Minister's announcement on Monday 27/12/2021, presenting the project to transform the health pass into a vaccination pass "for access to leisure activities, restaurants and drinking establishments, trade fairs, seminars and trade shows or inter-regional transport", the health pass requirement should be transformed into a vaccination pass requirement for access to ski lifts, bars and restaurants.

Update date : 29/12/2021
Saint-Martin-de-Belleville Pharmacy
Rapid Antigen tests with an online booking (enter the postcode: 73 440).

Self-administered tests in the presence of a healthcare professional are not possible at the resort. Saliva tests are not available either.

Update date : 17/12/2021
The entry requirements in France have become stricter. Only passengers with a compelling reason are allowed to travel to/from the United Kingdom. All vaccinated and non-vaccinated travellers must present a negative test result taken within 24 hours pre-departure.

Before they travel, anyone coming from the UK will be required to register on a digital platform allowing them, among other things, to provide the address for their stay in France. Finally, all travellers must self-isolate on arrival for 48 hours in the event of a negative test, and for 7 days in the event of a positive test.

These measures have been in effect since 18 December 2021.

If you have booked a stay and you want to postpone your stay or get a refund, please contact your host to find out about the cancellation terms and conditions.

To find out more: the embassy website

Uptade date : 21/12/2021