Frequent Ask Questions

16 results
You can add prestation on your booking on any time, either on your customer account, or by contacting us. In order to be ready when you arrive, you have to add and pay the prestations latest 8 days before your arrival.
Pets are not always allowed in the accomodation. Please refer to the description of the accomodation. You can also choose an accomodation allowing pets, by selecting the filter "pets allowed" narrowing your search.
We propose a cancelation insurance that covers the booking (3% of the amount of the accomodation). The insurance must be subscribed when you make the booking, before the first payment. You can also choose not to take it, before the first payment. In this case, the cancelation fees are :  Cancellation + 30 days before the holiday starts = 30% of the total will be kept by the Reservation Centre. Cancellation between 29 and 15 days before the holiday starts = 50% of the total amount kept. Cancellation between 14 and 8 days before the holiday starts = 75% of the total amount kept. Cancellation between 7 days and the day of arrival = 100% of the total amount kept.
Yes, here is our offer :  Serenity offer winter 2020-2021 : Refund until 8 days before your arrival. The reasons covered by this guarantee are: Confinement/travel restrictions/month-long or fortnight-long quarantine imposed in your town or country of origin or in the Les Menuires resort If the resort is closed for health reasons If one of the people supposed to come on the trip becomes infected with COVID-19, you can cancel your booking (prorata) at any time up to and including the day before your departure (providing you submit documentary evidence in the form of a medical certificate or positive test result) Exclusions: Any requests for reimbursement where the grounds were known at the time of booking (confinement, closed borders, quarantine already in force in the country of origin, etc.) will be refused Sales realised via tour operators, whose terms and conditions of sale will continue to apply Cancelation must be confirmed by email to our services latest 8 days before your arrival.  
In case of late arrival or outside of the opening hours, please call previously the contact mentionned in the voucher transmitted by e-mail, before your arrival.
Ease your mind and book all your prestations with us : we take care of everything for you ! All is prepared in advance. You just have to pick it up with your keys. We also have special discounts on several prestation, depending on the dates of your stay.
The accomodation are visited and ranked according to a national repository. Each category from 1 to 5 stars ensures you confort and quality service.
All our accomodation are available in real time. The accomodation found after a research on specific dates are available.
- booking fees (€11 for accomodation / €5 for prestation) - optional cancelation insurance : 3% of the amount of the accomodation - local tax : depending on prefectural classification of the accomodation, will be paid on arrival. - deposit : depending on the type of the accomodation, will be paid on arrival. - charges : (water, electricity) are included in the booking.
During winter season : non stop 7d/7 : from 9am to 7pm from monday to saturday and from 9am to noon and from 3 to 6pm on sunday.
The accomodation are visited and ranked according to a resort repository. Each category from 1 to 5 snowflakes (declined in bronze, silver and gold) ensures you confort, charm and quality service.
Pilows and blankets (or quilts if specified) are always provided in the accomodation. However, sheets and towels are not always provided, please refer to the full description of your accomodation.
Usually, the final cleaning must be done by the renter before leaving. However, the final cleaning can be :  - included : the service is mentionned in the description - optional : the service can be booked on arrival (cost depending on the capacity of the accomodation)
If the booking takes place more than 30 days before your holiday starts, you should pay The Booking Centre: - a deposit of 30% of the total cost - Fees (€11 for accommodation and €5 for some prestations) - you will have the option of taking the cancellation – interruption insurance.  If payment is less than 30 days before the start of your holiday, you should pay us the full amount.
The arrival is usually from 4pm and departure before 10am. The modalities of arrival will be sent by e-mail once the balance of your booking is paid. We don't give any key, please refer to your voucher.
Online bookings by credit card only, secured transaction. Booking by phone : CB, transfer.