Is there any Covid cancelation measure?

Presentation

Yes, here is our offer : 

Serenity offer winter 2020-2021 :
Refund until 8 days before your arrival.

The reasons covered by this guarantee are:

  • Confinement/travel restrictions/month-long or fortnight-long quarantine imposed in your town or country of origin or in the Les Menuires resort
  • If the resort is closed for health reasons
  • If one of the people supposed to come on the trip becomes infected with COVID-19, you can cancel your booking (prorata) at any time up to and including the day before your departure (providing you submit documentary evidence in the form of a medical certificate or positive test result)

Exclusions:

  • Any requests for reimbursement where the grounds were known at the time of booking (confinement, closed borders, quarantine already in force in the country of origin, etc.) will be refused
  • Sales realised via tour operators, whose terms and conditions of sale will continue to apply
Cancelation must be confirmed by email to our services latest 8 days before your arrival.